What is Mobicred?
We use a courier company to deliver your order. In stock items can be delivered in 2-3 business days. Custom made orders can take up to 3 weeks.
Frequently asked questions
What is Mobicred?
Mobicred is an online credit facility that allows you to shop now and pay for your item over month installments.
How long will it take to get my order?
Our jewellery is made-to-order so please allow 14-16 working days for our ready-to-wear and personalised jewellery to be delivered.
Is my order safe with a courier?
We use a preferred door-to-door courier to deliver all our parcels and each order is insured during transit at no additional cost to you
Can I track my parcel?
Yes you can. Once your parcel has been dispatched you will receive an email with your tracking number
Click & Collect?
Our office is based in Lonehill, Jonannesburg. We opperate Monday to Friday between 9am-4:30pm and Saturdays between 10am-2pm. Select Click & Collect at checkout
Can I return my order?
In the unlikely event that you should wish to return or exchange an item of jewellery, please contact us by email within 2days of receiving you order: firstname.lastname@example.org
Please ensure the jewellery is unworn and in it's original packaging. We are unable to accept returns on personalised or custom-made jewellery as well as sale items.
Should you wish to make use of our courier service we are happy to assist you at an additional charge
Our product guarantee
We offer a 6month guarantee against manufacturing faults on all our jewellery from date of delivery
Will my jewellery come with a Valuation?
We provide valuation certificates for all engagement rings.
Please contact us should you require a valuation certificate for your Ready-To-Wear jewellery.
How to find my ring size?
You're welcome to pop-in and we will measure your finger to determine your ring size. If you are unable to do this, please feel free to use our online ring sizing chart as a guide
Can my ring be re-sized?
Most rings can be re-sized safely between 1-2 sizes up or down. Please contact us directly should you need assistance: email@example.com
How do I care for my jewellery?
We recommend cleaning your jewellery regularly. Our Sterling Silver and Gold jewellery can be cleaned with a soft polishing cloth and jewellery with diamonds and gemstones can be soaked in warm soapy (add a drop of Sunlight soap) water for 10minutes before rinsing the item under running water